Terms & Conditions
Payment Details
All prices are Cash/EFTPOS/Cheque discount price. Ordering over the counter when visiting the store is charged at the full retail price.
Credit card: The following conditions apply:
Pickup: Please present your card at the store when collecting your goods.
Delivery: Fill in our order confirmation form with your credit card details and fax back to us.
The name and delivery details given shall match the name on the credit card as well as the listing in the White Pages directory.
The delivery address shall be what is listed in the White Pages for that name.
Make sure you have entered your contact details into your account so that we can call you back to verify the order.
For orders over $500, please include a photocopy of your Drivers License.
MasterCard, Visa & American Express incur a 3% surcharge.
Direct Deposit into Lanolot Computers account at any ANZ Bank or via your own internet/phone banking:
BSB: 014298
Account: 483036701
Comment: Your Order Number
Fax a copy of the deposit slip and the order details to 07 3820 9638
Please allow 1-2 business days for Direct Deposit or BPAY to be processed into our account.
Cheques:
Pickup: If you are collecting the goods from our store, please bring Photo ID with you.Please note that we will require 3 days for cheque clearance.
Delivery: If your order is being sent to you, send a cheque for the total value of goods including shipping to Lanolot Computers H17B Lakeside Shopping Centre Victoria Point, Brisbane, QLD, 4165. Please include your order number.
Collection from our Store:
Pay when collecting from: Lanolot Computers H17B Lakeside Shopping Centre Victoria Point, Brisbane, QLD, 4165.
Office Hours:
Lanolot Computers H17B Lakeside Shopping Centre Victoria Point, Brisbane, QLD, 4165.
9AM - 5PM Weekdays
9AM - 4PM Saturday and Sunday
Open til 9PM Thursday Nights
Please check the status of your order via phone or email before coming in to collect your goods. You will receive an email from us when your goods are ready to collect.
COD Delivery(Cash On Delivery)
Australia Wide via Australia Post: This is limited to small parcels acceptable to Australia post. Delivery charge is as per Australia Post COD charges (Maximum value of goods is $1500)
Brisbane Metropolitan Area via fastway: From $20 for parcels up to 20kg.
Courier Delivery
Courier charge: From $15 Brisbane metro up to 20kg. Email or phone us for intrastate or interstate delivery charges Please note: If you deposit by Electronic transfer it will take one business day to transfer into our account. If you are planning to pay by cheque there will be a short delay in dispatching your order while we await clearance of the funds.
Automatic Cancellation of Orders
Orders will be cancelled after 3 days if they are not picked up. Customers will be notified by email.
RETURNS POLICY DOA (damages in delivery or incorrectedly delivered)
If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact our Customer Service Centre by telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us to efficiently deal with the situation:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s))
Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will test and repair the product, or in some circumstances, we may need to refer the product to the manufacturer for testing If the product is not DOA or damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced the costs of testing the product and freight for the return of the product to you. If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. We will arrange for the correct product to be delivered to you, or you may arrange a refund with our Customer Service Centre
Not of Merchantable Quality, Not Fit For Intended Purpose, or Not Matching the Description Provided
If you receive any product that is not of merchantable quality, not fit for its intended purpose made known to us, or not matching the description provided, please contact our Customer Service Centre by telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us efficiently deal with the situation:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s))
Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will arrange for testing, repairing or replacement of the product, or you may arrange a refund with our Customer Service Centre.
WARRANTY
All products sold are with warranty unless otherwise stated. If the product is found faulty after delivery, please contact us to arrange return of the product. Please provide us with the following details when you contact us:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s))
Upon receiving the product, we will provide with you a Return Authority (RA) Number by email. We will arrange for testing, repairing, or replacement of the product, or you may arrange with our Customer Service Centre for a refund. If after testing we find that the product is not faulty or damaged and any fault was caused by you, we will return the product to you and invoice you the processing fee and freight costs to return the product to you.
In some circumstances, we suggest that you may find the quickest and effective support directly on the manufacturer.s website. You may also find it helpful to contact the manufacturer for assistance. If you are unable to find the information from the manufacturer.s website, please contact our Customer Service Centre. Please note that during the testing process your data may be lost, or damaged, or destroyed. It is your responsibility to backup all of your data and programs before returning the product to us. We will not take any responsibility for any loss of data or installed programs.
Warranty turnaround time
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Lanolot Computers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired. If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
Lanolot Computers is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. Lanolot Computers reserves the right at any time after receipt of your order to accept or decline your order for any reason. Lanolot Computers reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. Lanolot Computers reserves the right, without prior notification to do business with any individual or business.
